1. Who We Are
Refacely LLC ("Refacely," "we," "our," or "us") is a locally owned and operated cabinet refacing company serving the Denver, Colorado metro area. Our website is located at getrefacely.com.
Questions about this Privacy Policy? Contact us at info@getrefacely.com or (720) 575-0819.
2. Information We Collect
We only collect information you voluntarily provide to us. This includes:
- Your name
- Email address
- Phone number
- Home or project address (for quote purposes)
- Details about your cabinet refacing project
- Any photos you choose to upload through our quote form
We do not collect payment information through our website. Payment is handled separately through secure methods outlined in your service agreement.
3. How We Use Your Information
We use the information you provide exclusively to:
- Respond to your quote requests and inquiries
- Schedule consultations and installations
- Send project-related communications
- Follow up on your service experience
- Improve our services based on feedback you share
We do not use your information for automated marketing campaigns without your consent, and we do not build advertising profiles from your data.
4. Information We Do Not Collect
To be crystal clear, Refacely does not collect:
- Credit card or payment information via this website
- Social Security numbers or government ID information
- Sensitive personal information beyond what is listed above
5. How We Store and Protect Your Information
Your information is stored securely and accessed only by Refacely team members who need it to service your project. We use reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure.
We retain your information for as long as necessary to provide services and comply with applicable legal obligations. You may request deletion of your information at any time by contacting us.
6. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- With service providers who assist us in operating our business (such as scheduling or CRM software), who are contractually bound to protect your data
- If required by law, court order, or governmental authority
- To protect the rights, property, or safety of Refacely, our customers, or others
SMS / Text Messaging: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Mobile Messaging (SMS/Text)
When you provide your phone number and consent to receive text messages from Refacely LLC, the following applies:
- Marketing messages — If you opt in, you may receive text messages about special offers, discounts, and service updates from Refacely LLC. Message frequency may vary. Message and data rates may apply. Text HELP for assistance, reply STOP to opt out at any time.
- Non-marketing messages — If you opt in, you may receive text messages about appointment reminders, project updates, quote follow-ups, and installation scheduling from Refacely LLC. Message frequency may vary. Message and data rates may apply. Text HELP for assistance, reply STOP to opt out at any time.
- Consent to receive text messages is entirely optional and is not required to submit a quote request or use our services.
- Carriers are not liable for delayed or undelivered messages.
- For support, contact us at info@getrefacely.com or (720) 575-0819.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to understand how visitors use our site (such as which pages are most visited). This helps us improve the website experience. We do not use cookies to track you across other websites or build advertising profiles.
You can disable cookies through your browser settings at any time, though some website features may not function properly as a result.
9. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps or review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
11. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of any communications from us at any time
To exercise any of these rights, simply contact us at info@getrefacely.com and we'll take care of it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:
- Email: info@getrefacely.com
- Phone: (720) 575-0819
- Website: getrefacely.com